The introduction of XML applications into the IP Telephony environment allows customers to take advantage of the IP handsets making them much more than simple telephony devices.

Using these devices as information islands for streamlining business processes, increasing operational efficiency and gaining competitive edge is now a reality.

The Cisco Unified Application Environment enables the rapid development, reliable execution, and automated management of unified communications applications that converge voice and video with enterprise applications and data. Organisations can use these new converged applications to improve communications, transform business processes, and create competitive advantage.

Examples include:

  • Database Enquiries
  • Broadcast Messages
  • One Button Voice Recording
  • Lone Worker Tracking
  • Asset Based Tracking